
A funnel is a model that represents the journey a user takes from their first contact with a brand until they complete a conversion, such as a purchase or subscription. It's called a "funnel" because many people enter the initial phase, but only a percentage advance to the final conversion.
This concept is key in B2B marketing and sales, as it allows for understanding user behavior and applying strategies to optimize each stage of the process.
Although both terms are related, there are key differences between a marketing funnel and a sales funnel:
Both funnels must be aligned to achieve an efficient and frictionless user journey.
Each funnel is composed of different phases that reflect the user's level of interest and engagement.
Designing an optimized funnel requires planning and strategy. Here are the key steps: