Case Study

Facom Warranty

+55,000 users, 300,000 requests and faster warranty management.

Challenge and Solution

Challenge and solution

From a manual and fragmented process to an intelligent integration that transformed warranty management

Facom, a leading French brand in professional precision tools, offers a
lifetime warranty for your customers. Pero His guarantee system didn't speak
with SAP. The team needed to duplicate records, manually validate each claim, and working with fragmented information. Thousands of requests per month were lost between slow platforms and processes.

At Tres Pi, we take on the challenge that many people avoid: integrate SAP with the system Facom Warranty and keep everything going. We design an architecture that automates data exchange, we implement secure authentication and notifications in real time, and we eliminated repetitive tasks that slowed down the operation.

The second challenge was just as big: handle hundreds of daily claims with
photographic evidence without affecting performance. We redesigned the flow,
we optimize queries with smart meters and connect the infrastructure
to Akamai NetStorage to ensure fast charging, stability and scalability.

The result: a solid, fast and lively platform. More than 55,000 users,
300,000 requests and 500 daily claims processed with images and
full traceability. Three years later, it is still active, stable and demonstrating that with a small team and the right strategy, the impossible is also integrated.

Methodology and Tools

METODOLOGÍA Y HERRAMIENTAS

Methodology and Tools

Agile, secure and collaborative integration.

Agile planning and methodology
‍We work with a hybrid Scrumban methodology, which combines the structure
of Scrum with the flexibility of Kanban. This dynamic allowed us to maintain a
constant flow of deliveries, prioritize tasks according to impact and adapt quickly
to the changes.

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Global collaboration and continuous communication
Teams from France, India, the United States and Colombia collaborated on time
real throughout the process. Each sprint included technical validations, tests
functional and performance settings, ensuring stable and uninterrupted operation breaks.

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Technical efficiency and performance
Each phase of the project added concrete improvements:
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SAP—Warranty integration: automatic product synchronization,
orders and deliveries.

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Optimization of claims: agile image loading, intelligent queries
and scalable architecture.

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Security and Stability: advanced authentication, continuous monitoring and
validation in real environments.

Tools: Node.js · React · Docker · Typescript · MongoDB · Swagger ·
Socket.io · Akamai · Mailtrap

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How did we achieve this?

TEAM

Mission Crew.

Small in size, big in results

This project was led by a small team and
multidisciplinary, able to move quickly, make decisions
agile and maintain quality in each delivery. Far from being one limitation, the size of the team became an advantage:
fewer middlemen, more focus and smoother execution.

Fullstack developers (3)

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Front end developer

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Full Stack Developer

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Project Manager

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TEAM

Small in size, big in results

Mission Crew

Mission accomplished, thanks to the right equipment.

Results

Three years later, the success is still active.

Today, the Facom warranty platform connects SAP, manages images and automates the entire process.
after-sales. Everything happens in seconds: data, orders, deliveries and claims flow precisely and without
interruptions.

Our Signature.

With Facom, we bring the precision of your tools to the digital world: a mainstreaming solid with SAP and a claims flow with images that is as efficient as your processes industrial. We transform an operation manual on a connected platform, fast and reliable, which today supports thousands of daily requests with the same accuracy that has defined the brand for more than a century.