Optimize your
Customer Journey
with technology.
We help you scale your business with dedicated teams.
Don't settle!
Explore our work
Stanley Icon
+7 years
KIA Icon
+5 years
ToughBuilt Icon
2022
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+6 years
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+4 years
Globant Icon
+2 years
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+1 year
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+5 years
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+3 years
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+4 years
Gelsa Icon
+5 years
Stanley Icon
+7 years
KIA Icon
+5 years
ToughBuilt Icon
2022
KCP Icon
+6 years
Twilio Icon
+4 years
Globant Icon
+2 years
Knauf Icon
+1 year
Kumon Icon
+5 years
Makro Icon
+3 years
Yanbal Icon
+4 years
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+5 years
3 comprehensive solutions that
transform your CX.

01.

Customer Journey Optimization (CS & CX)
  • Helpdesk Outsourcing Management
  • Omnichannel Strategy Design and Implementation
  • Customer & Employee Experience Optimization
  • B2B Process Automation
    (API Integration)

02.

Development Outsourcing
Full-Stack
  • Backend Development
  • Frontend Development
  • Web and Mobile Application Development
  • UX/UI Design

03.

Webmaster Outsourcing
  • Website Design and Development
  • HTML Email Design and Coding
  • Landing Page Design and Development

Our DNA.

01.

Customer Journey Optimization (CS & CX)
  • Omnichannel Strategy Design and Implementation
  • Helpdesk Outsourcing Management
  • Omnichannel Strategy Design and Implementation
  • Customer & Employee Experience Optimization
  • B2B Process Automation (API Integration)

02.

Development Outsourcing
Full-Stack
  • Backend Development
  • Frontend Development
  • Web and Mobile Application Development
  • UX/UI Design

03.

Webmaster Outsourcing
  • Website Design and Development
  • Email Design and HTML Coding
  • Landing Page Design and Development

Scrum Master

AI/ML
Specialist

Data Scientist

Backend Developer

Fullstack developer

Webmaster

Scrum Master

AI/ML
Specialist

Data Scientist

Backend Developer

Fullstack developer

Webmaster

Frontend
Developer

Project
Manager

UX/UI
Designer

Software Architect

Product Owner

UX/UI
Designer

Frontend
Developer

Project
Manager

UX/UI
Designer

Software Architect

Product Owner

UX/UI
Designer

Flexible teams tailored to you with 3Pi Tech.

We adapt to your company's evolution.
Build the team that best suits your needs, based on the complexity and scope of your project.

Transform your business with agile development teams that drive innovation.

Let's talk about your agile cell

Ready to scale?

We use platforms and technologies that optimize processes, improve efficiency, and drive growth.

Frameworks and
tools
Databases
Platforms
Frameworks and tools
Node logoNext logo
React logoReact native logo
Django logoDocker logo
Databases
Mongo logoMysql logo
Postgre logoRedis logo
Platforms
Strapi logoWebflow logoZendesk logoFive logo
Sunshine IconAkami logoPardot logoHubspot logo
OpenAi logo
Node IconNext IconReact IconReact Native IconDjango IconDocker Icon
MongoDB IconMySQL IconPostgreSQL IconRedis Icon
Strapi IconWebflow IconZendesk IconFive9 IconSunshine IconAkamai IconPardot IconHubspot IconOpenAI Icon
Accelerate your evolution with dedicated teams and technology solutions tailored to your business.
Build your team today!

We understand what it means to be the perfect partner.

Since 2016, Stanley Black & Decker has trusted 3Pi Tech as its global technology integration agency.

From 0 to 20,000
daily interactions with 550 human agents.
+150
Connected websites
+80
Dedicated phone lines
+10
Contact centers
UKCXA IconGlobal 500 logo
8+ years together
8+ years together
+ 8 years together
+ 8 years together
+ 8 years together
+ 8 years together

They turned challenges into solutions with our dedicated teams

Porfile Photo
Emersson Chinchilla
Omnichannel Global Operations Specialist
Stanley Black & Decker
"In such a competitive business environment, having a strategic ally like 3Pi has been crucial for Stanley Black & Decker. Their ability to implement customized technological solutions has allowed us to optimize our processes and significantly improve our customer experience."
Porfile Photo
Ivonne López
Global Marketing KCP
"3Pi's results have been outstanding in deliverables, creativity, and digital knowledge. That's why we have renewed their services annually for almost four years."
Porfile Photo
Lucia Uribe
LATAM Alliance & Marketing Globant
"Today, the ease with which we work with 3Pi is incredible. They have been fundamental to our strategy."

Don't settle for less!

Tell us your challenge so we can provide the advice you're looking for and help you build your team.


Ingresa un numero valido

(Antes de avanzar juntos, hacemos un diagnóstico y plan de trabajo de $5.000 USD para tener claridad en tu proyecto).

Selecciona una opción

Acepta las politicas

Integrate and streamline with
tailored solutions.

75% of companies demand automation solutions.*
Automation allows IT teams to focus on solutions that optimize costs and increase revenue.
39% of companies anticipate more projects to optimize processes and improve their CX*
Integration platforms improve communication and CS.
Only 26% of companies claim to offer an omnichannel experience*
The use of advanced technology enables personalized CX, with real-time data.
*Source: CIO Guide by MuleSoft
How we help you:
Circuit logo
Comprehensive and
Cross-functional Service

From initial contact to full implementation, we are your technology partner.

Red logo
We bring our
expertise

As and developers, we assemble dedicated teams tailored to your business needs, ensuring results.

Rocket logo
We understand your requirements and go beyond

We don't just help you cover an immediate need; we offer complete solutions that adapt to your project's evolution.

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Moon left
  1. Initial Diagnosis

    We analyze your current situation, understand your needs, and design a personalized plan.
  2. Team Assembly
    We select and assemble the perfect team for you, with the roles and specialists your business needs.

How we structure your

Agile Team.

Moon
  1. Immersion
    We begin an integration and synchronization phase to immerse ourselves in your business and align with your workflow.
  2. Ongoing Support
    Our cross-functional team will provide continuous support. You're not alone in the process; we work to ensure all aspects of your project are covered.
Moon up

1. Initial Diagnosis
We analyze your current situation, understand your needs, and design a personalized plan.

2. Team Definition
We select and assemble the perfect team for you, with the roles and specialists your business needs.

3Pi
Agile Cell.

Moon

3. Immersion

We initiate an integration and synchronization phase to immerse ourselves in your business and align with your workflow.

4. Continuous Monitoring

Our cross-functional team will provide you with continuous support. You are not alone in the process; we work to ensure all aspects of your project are covered.

Moon down
Close
FAQs.
Need more
information?

What is an agile cell?

It is a specialized team that adapts to your business, providing customized solutions and continuous support, aligning with your objectives and quickly adapting to your projects.

How many people are recommended for an agile cell?

Based on our experience, we recommend a This ensures the team has an Owner Manager, who oversees the project and supports team management.

What type of projects are most suitable for this type of engagement?

Projects involving software development, technical support, customer service, and digital marketing services are some examples where our model is particularly effective.

Can I adjust the number of contracted resources as my project evolves?

Yes, one of the main advantages of dedicated teams is flexibility. You can increase, decrease, or change the number of contracted resources, according to your project's evolving needs.

What differentiates 3Pi Tech's dedicated teams from nearshore options?

Our dedicated teams fully integrate with client operations, offering support in multiple languages and time zones, with a focus on customization and scalability based on project needs.

How does 3Pi Tech manage data confidentiality and security?

We have an Information Security Management System (ISMS), conducting regular audits and training. Additionally, we are a security partner of Hack Metrix to ensure data protection.

What added value do 3Pi Tech's work cells offer?

Work cells are not alone; they are supported by a senior cross-functional team that ensures the innovation, quality, and scalability of our management.

Con todos los perfiles de desarrollo: Webmaster, Scrum Master, AI/ML Specialist, Data Scientist, Software Architect, Backend Developer, Frontend Developer, Project Manager, UX/UI Designer y Product Owner, así como con profesionales transversales en áreas clave. Además, tenemos un área especializada en marketing para apoyarte. Para más información, visítanos en https://www.trespimedios.co.

Son highly flexible y se adaptan rápidamente a los cambios en el alcance del proyecto. Podemos ajustar la estructura, el tamaño del equipo y los perfiles según las necesidades de cada fase, ya sea que el proyecto crezca, cambie o disminuya.

Trabajamos con pagos mensuales y recomendamos contratos de 6 a 12 meses, según la duración del proyecto.

Yes, our team can visit the client's facilities if deemed necessary and possible; in fact, we recommend it. In the case of international visits, team members can travel as long as they have a visa and passport. Typically, we work remotely, ensuring flexibility and adaptation to the client's needs.

We operate in zonas horarias de Suramérica y Europa Occidental, adaptándonos a la región de cada cliente para asegurar una colaboración eficiente y sincronizada.

What personnel do I need to provide from my side for the model to work?

It is important to have at least 1 internal person or internal product owner working closely with the team.

What are the advantages of hiring a dedicated team with 3Pi Tech?

The company can focus on its core business without worrying about the day-to-day operations of an active development team.

What is the suggested minimum duration for this type of contract?

A minimum of 6 months is recommended.

What is the process for hiring dedicated teams?

The process begins with ensuring we understand your specific needs. Then, we select the most qualified personnel for your project, which can take between 2 and 4 weeks, depending on the complexity of the required profile. Once we have structured the work cell, the onboarding process may take approximately 1 additional week. During this time, we focus on training and adapting the new team, ensuring they integrate effectively and align with your objectives.

How does 3Pi Tech manage quality and consistency in its deliverables?

We guarantee quality through a clear agreement with the client on the Definition of Done (DoD), ensuring that each deliverable meets requirements and expectations before being considered complete.

Which industries does 3Pi Tech work with?

We work with global companies in the healthcare, manufacturing, and B2B SaaS technology sectors, helping them optimize their CX and CS processes.

How old is 3Pi Tech and how many employees does it have?

3Pi was founded in 2015 and currently has over 100 dedicated professionals.